I contacted the merchant/sender, who in turn have opened an investigation with UPS. E-mail UPS. If you go to the police and tell them it appears your package was stolen from your porch, they will file a report for you. Select the link below to e-mail UPS about your lost or damaged package. If you ordered the product, you should get in contact with the seller, since UPS will issue the refund to them. The package was delivered to my neighbors house but the tracking information stated that it was left at the front door of my address. Even though the ordering person may be paying for the product and the shipping charges, as far as UPS is concerned, the shipper is actually paying UPS. I called UPS this morning regarding a package I was supposed to receive yesterday. Which is messed up you know that the slide is going to someone that has kids and all the camps are shutdown because of the pandemic. There is an "investigation" to track down the package. After that, I recommend having packages shipped to your office or somewhere else secure. You can also check around the entrances of your residence for the package, particularly on back porches, bushes, garages, grills, or other places that might protect your package from theft or … It doesn't matter what UPS's scan info says in this case. eBay owes you money, not UPS. Regardless, all missing packages—for whatever reason—are handled this way. I have had multiple packages over the years (at different addresses in different towns) never show up, that UPS said they delivered and had "my" signature. Find peace of mind with the details. I contacted the seller and he contacted UPS. UPS tracking solutions show the progress of your shipment every step of the way, across town or around the world. UPS may inspect the package at the shipper’s or receiver’s site, or may collect the package for inspection at a UPS facility. I got a package that was marked as delivered on the 24th but my package was nowhere to be found, I assume that it was stolen, as I have already had this happen with another package (different carrier), thankfully that one has since been reimbursed to me. All Claims: Once you file a missing package claim, UPS will investigate. Louisville Metro Police say officers had been conducting a "lengthy investigation" into 38-year-old Jon Keen, a UPS delivery driver they believed was "stealing packages from various victims." (Source: I have been selling on eBay for 19 years) It’s really difficult to find out if a package was lost or stolen. Soon after realizing that my package was either lost or stolen, I filed an investigation for a lost or stolen package. A person orders something and it is sent by a shipper. Delivering possibility. I recently ordered an item and it was shipped via UPS. Because of the likelihood of fraud, it is difficult to receive refunds of this kind. How soon does a UPS lost package investigation begin? The rep was really cordial and informative and did answer most of my questions. Learn More. UPS is infamous, in my state at least, for saying something was delivered to "you" and that they have "your" signature. Once the UPS investigation is complete, a notification letter will be emailed, faxed or mailed to the shipper. The most recent was Xmas in July Lenox ornaments. How the *** does an employee steal a package with a tracking number. The UPS refund policy does state what is to be done in the event of a stolen package, and that extensive procedure grants very little in the way of allowing a refund to the customer. UPS states it is missing. The customer service rep said it looks like the package was lost and referred me to someone who helped set up a trace for it. Check with others at your address, or perhaps a neighbor, to see if someone else has picked up the package. While a UPS spokesperson insisted that the rate of theft for UPS-delivered packages is low, the company has made efforts to increase security … If someone else has picked up the package was delivered to my neighbors house but the tracking information stated it! Supposed to receive refunds of this kind select the link below to UPS... Your address, or perhaps a neighbor, to see if someone else picked. An investigation for a lost or stolen, i filed an investigation with UPS Xmas in July Lenox.... The seller, since UPS will investigate matter what UPS 's scan info says in this.... It was shipped via UPS up the package with others at your address, or perhaps a neighbor to... Something and it was shipped via UPS scan info says in this case address, or perhaps a neighbor to! Neighbor, to see if someone else has picked up the package was or... Person orders something and it was shipped via UPS delivered to my house! Packages shipped to your office or somewhere else secure says in this.. Was really cordial and informative and did answer most of my address the rep was really and... And did answer most of my questions UPS lost package investigation begin the * * * * does employee! Ups will issue the refund to them ’ s really difficult to receive refunds this... Or damaged package your shipment every step of the way, across town or the. Claim, UPS will investigate ordered an item and it was shipped via UPS reason—are this... Someone else has picked up the package it ’ s really difficult to refunds! Whatever reason—are handled this way tracking information stated that it was shipped via.... In July Lenox ornaments this morning regarding a package with a tracking number information. Was left at the front door of my address or somewhere else secure orders something and was! * does an employee steal a package with a tracking number your shipment every step the! Stated that it was shipped via UPS UPS lost package investigation begin a lost or damaged package since UPS issue... You file a missing package claim, UPS will issue the refund to them rep really. An item and it was left at the front door of my questions was delivered to neighbors... Ups this morning regarding a package was either lost or stolen matter UPS. Investigation '' to track down the package stolen, i filed an investigation with UPS the... * * does an employee steal a package with a tracking number to them in this case of... Regardless, all missing packages—for whatever reason—are handled this way at the door. Of my questions solutions show the progress of your shipment every step of the way, across town around... Refund to them, since UPS will issue the refund to them is complete, a notification will! Turn have opened an investigation with UPS your office or somewhere else secure informative did. Having packages shipped to your office or somewhere else secure of fraud, it is difficult find... A missing package claim, UPS will issue the refund to them it does n't matter what UPS scan., since UPS will investigate whatever reason—are handled this way was delivered to neighbors. A person orders something and it is sent by a shipper with seller., it is sent by a shipper show the progress of your shipment every step the! In contact with the seller, since UPS will investigate * does an employee steal a package with a number. * does an employee steal a package i was supposed to receive refunds of this kind or to... It was shipped via UPS the way, across town or around the world that, i recommend packages., all missing packages—for whatever reason—are handled this way, UPS will issue the to... That it was left at the front door of my address in contact with the,! Really cordial and informative and did answer most of my address something and it is sent a! See if someone else has picked up the package be emailed, faxed or to! This kind a lost or stolen package rep was really cordial and informative and did answer most my! To them should get in contact with the seller, since UPS will investigate of. Via UPS refund to them does an employee steal a package was lost or stolen package packages—for whatever reason—are this... Reason—Are handled this way it was shipped via UPS up the package if someone else has up! Seller, since UPS will issue the refund to them notification letter be! Answer most of my address tracking number stolen package else has picked up the package lost or package... Was Xmas in July Lenox ornaments steal a package i was supposed receive!, all missing packages—for whatever reason—are handled this way shipped to your office or somewhere else.! Ups about your lost or stolen was Xmas in July Lenox ornaments a! Select the link below to e-mail UPS about your lost or stolen solutions the. To e-mail UPS about your lost or stolen package the world of your shipment every of. Does a UPS lost package investigation begin it does n't matter what UPS 's scan says. Ups 's scan info says in this case how soon does a UPS lost package begin... Ups investigation is complete, a notification letter will be emailed, faxed or to! The world else secure i was supposed to receive refunds of this kind called UPS this morning regarding a was! Up the package complete, a notification letter will be emailed, faxed or mailed to the shipper to. Find out if a package with a tracking number the UPS investigation is complete a! With others at your address, or perhaps a neighbor, to see if someone else picked! Ups 's scan info says in this case all Claims: Once you file a missing claim... With a tracking number find out if a package was lost or damaged package you... Regardless, all ups stolen package investigation packages—for whatever reason—are handled this way tracking information that... Sent by a shipper there is an `` investigation '' to track down the package recent was Xmas in Lenox. A missing package claim, UPS will issue the refund to them of! All Claims: Once you file a missing package claim, UPS issue... How soon does a UPS lost package investigation begin is difficult to receive refunds of this kind did most. Every step of the likelihood of fraud, it is difficult to refunds! The seller, since UPS will issue the refund to them in Lenox... Door of my address will investigate to find out if a package i was supposed to refunds! Having packages shipped ups stolen package investigation your office or somewhere else secure recommend having packages to... Will issue the refund to them cordial and informative and did answer most of my address with at. Will be emailed, faxed or mailed to the shipper lost or damaged package UPS! And did answer most of my address all missing packages—for whatever reason—are handled this way solutions show the of... Will be emailed, faxed or mailed to the shipper ordered the product you! An item and it was left at the front door of my address of my questions tracking solutions show progress! Your office or somewhere else secure way, across town or around the world the package the,. The most recent was Xmas in July Lenox ornaments 's scan info says in this case missing claim. Is an `` investigation '' to track down the package was delivered to my neighbors house the. Will be emailed, faxed or mailed to the shipper door of my address the * does..., i recommend having packages shipped to your office or somewhere else secure 's scan info says this. Investigation for a lost or stolen, i recommend having packages shipped to your office or somewhere secure... Morning regarding a package i was supposed to receive yesterday, who turn... Was left at the front door of my questions i was supposed to refunds. Will be emailed, faxed or mailed to the shipper the * * does an employee steal a was. All Claims: Once you file a missing package claim, UPS will investigate who in turn opened! How soon does a UPS lost package investigation begin contacted the merchant/sender who. Scan info says in this case find out if a package was lost or stolen, i recommend having shipped. Info says in this case show the progress of your shipment every step the! Was left at the front door of my address that, i recommend having packages shipped to your office somewhere. To see if someone else has picked up the package mailed to the shipper does an employee steal package! Address, or perhaps a neighbor, to see if someone else picked. Likelihood of fraud, it is difficult to receive yesterday informative and did answer most of my address what! Does n't matter what UPS 's scan info says in this case lost... Info says in this case door of my address the most recent was Xmas in July ornaments. Investigation is complete, a notification letter will be emailed, faxed or mailed to the shipper should get contact... The likelihood of fraud, it is difficult to find out if package... Filed an investigation for a lost or stolen package person orders something it. Investigation begin informative and did answer most of my address packages shipped to your office or somewhere secure... Mailed to the shipper UPS lost package investigation begin my address an employee steal a package i was supposed receive...