Hotel Receptionist, 2017-present Washington Court Hotel, Washington, DC Responsibilities 1. Excellent written and verbal communication skills; A proactive approach to dealing with issues that may arise, Highly organized, able to multitask and prioritize and work under pressure. Schedule clients and customers: Most receptionists are responsible for scheduling clients and customers to meet with personnel, or they'll schedule personnel for off-site duties, such as court appearances and meetings. able to ensure accuracy in all operations. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls. Many businesses and public offices of all types employ one or more people to welcome and assist visitors in a front desk , reception, lobby or gatehouse area. Regardless of the job title this hotel receptionist job description lists all the core duties and skill requirements for this position. A receptionist has many duties and responsibilities that are a part of his/her job description. This hotel receptionist job description provides all the information you need to gain an in-depth understanding of the duties, responsibilities and skills involved in the hotel front desk position. For example, a receptionist working for a hotel may have to mind the front desk, help hotel guests with their various queries, field questions and ensure that each guest feels valued and cared for. Examples of Hotel Front Desk Receptionist responsibilities Answer the phone at the front desk to respond to current and prospective guests’ needs Book reservations for individuals, families and groups as required Greet walk-in guests and guests with reservations when they arrive at the front desk In most hotels, you would use a computerised system to keep details of bookings and available rooms up to date. Hotel Receptionists work in front desk departments in the hospitality industry and are responsible for a variety of tasks: handling reservations, taking phone calls, greeting guests and accommodating them, billing, and solving any possible complaints. Greet hotel guests; answer any questions or concerns. On the ZipRecruiter blog, we use insider experience and data derived from our AI-driven jobs marketplace to provide advice and insights on topics such as the job search process, interviewing, and labor market trends. This is an exceptional opportunity for an ambitious individual to grow and continue developing a career with this amazing privately-owned hotel brand. Maintain an orderly front desk. Take note of them and make sure to include them in your receptionist job description document. - strong customer service orientation including the ability to  understand and meet the customer's needs while developing good guest relations. A Hotel Receptionist at a Holiday resort may: These duties may differ from, say a receptionist working for an industrialist who may want someone to maintain his appointments and to organize his entire day. How to find and apply for the right entry level jobs for you. A comprehensive list of typical receptionist duties. able to quickly adjust approach and activity to meet new demands, diverse guests, changing circumstances and new priorities. Write a winning hotel receptionist resume. Politely greets guests, clients, or customers upon arrival Hotel Receptionist jobs. Update guest information on the company’s computer system. The duties, tasks, and responsibilities of most hotel receptionists are listed in the sample job description below: Receive guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone. Address guests concerns and special requests in a professional and personable manner 4. Make sure to add requirements, benefits, and perks specific to the role and your company. Ultimately, you will help create a pleasant and memorable stay for our guests. Receptionist Job Description Template. The duty includes checking in and out guests. Though certain tasks vary depending on the sector of employment, the rest are more or less the same. inform guests of hotel rates and services. Hotel Receptionist Job Description GENERAL DESCRIPTION The Hotel Receptionist is responsible for providing a friendly, welcoming and efficient service to all hotel guests, in line with the hotel’s vision and values on customer satisfaction. Related Topics: Employer, Templates, Job Description Sample Template. Other common job titles include guest relations associate or front office agent. He or she has the duty to offer valuable information regarding accommodation and services. Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all … The points listed below, will give you a clear idea about this career. © Copyright 2020   |   Best-Job-Interview.com   |   All Rights Reserved. They confirm reservations, explain hotel amenities, give directions to rooms, and produce room keys. In this position, you will welcome guests to our hotel, make room reservations, and attend to guests’ needs or questions. Receptionist Job Description A receptionist is a person whose job is to receive or greet guests, visitors, patients or clients at a hotel , restaurant , company or other organization . Attention to Detail  - able to ensure accuracy in all operations. Our company is looking for a Hotel Receptionist to join our team. Operate computer programs and multi-line phone systems. We make the hiring process one step easier by giving you a template to simply post to our site. Displayed here are job ads that match your query. You will be in charge of giving clients directions to various parts of the office, contacting employees regarding visitors, answering phones and taking messages, and sorting and distributing mail. As a Receptionist, you will be the first point of contact for our company. Herewith a few examples of primary Hotel Receptionist duties in various sectors. Live in Front Office Manager/ess - Hotel Central London We are looking for a full-time Receptionist/ Front Office Manager to join our friendly and motivated team. Hotel Receptionist Job Description. Hotel Front Desk Job Description Template. Manage room reservations using a computerized reservations system 3. Adaptability and flexibility- able to quickly adjust approach and activity to meet new demands, diverse guests, changing circumstances and new priorities. Hotel Receptionist Job Descriptions, Responsibilities and Duty Examples. Work with your hiring managers to customize this job description according to your company’s vision for the position. We are looking for a well-groomed, friendly Hotel Front Desk to be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests' payment methods during check-in. The receptionist is also responsible for answering the phone calls and emails sent to the hotel, and must even keep the information contained in the hotel’s corporate social networks up to date. Hotel Receptionist Duties and Responsibilities. make and confirm reservations for guests. inform guests of hotel rates and services, verify and imprint credit cards for authorization, issue room keys and direct guests to their rooms, maintain clear and accurate records of guest room bookings, compute all guest billings, accurately post charges to guest rooms and house accounts, retrieve mail, packages and documents such as faxes for guests, listen and respond to guest queries and requests both in-person and by phone, provide accurate information about local attractions and services, liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests, complete and maintain any incident reports, daily activity reports or other reports requested by management, manage conference room bookings and scheduling, close guest accounts and check guests out, review accounts and charges with guests during the check-out process, process accurate payment of guest accounts, inform housekeeping when rooms have been vacated and are ready for cleaning, maintain a neat and orderly front desk and reception area, guest/customer relations experience, preferably in a hospitality environment, strong working knowledge of relevant computer software including MS Office and booking and payment systems, effective verbal and written communication skills, ability to handle stress and stay calm under pressure, ability to respond appropriately to diverse customers and guests. Find out What is a Zoom interview and the secrets to Zoom interview success. Zoom interviews are becoming increasingly popular. Apply to Receptionist jobs now hiring in Cornwall on Indeed.co.uk, the world's largest job site. Ensure that guests are settled comfortably in their rooms, makes necessary adjustments if needed 5. At ZipRecruiter, our mission is to connect employers and job seekers with their next great opportunity. Twitter, Facebook, and LinkedIn! Simply adapt this resume example to suit your own needs and get ready for the interview call! Page 1 of 213 jobs. Hotel receptionist is a fantastic entry-level position for those who enjoy helping people and are looking to pursue a career in tourism and hospitality. Help guests with their things including luggage and other valuables 6. Hotel receptionist Alternative titles for this job include Hotel receptionists make guests feel welcome, manage new room bookings and reservations, and deal with requests from guests. We are seeking a friendly, organized hotel receptionist to join our growing team. Current job listings commonly included the following duties among the core responsibilities of a hotel receptionist: Check-in Guests. welcome and greet guests. The list below is the duties and responsibilities of a restaurant, hotel, or front desk receptionist. He or she has to perform the administration tasks as well. ensure proper room allocation. Find out how to present your expertise in the most effective resume format. An employer would expect to see specific foundational duties and skillsets within a Hotel Receptionist resume. "Walk me through your resume" is often asked at the start of a job interview. Your privacy is our priority. Declining a job interview is sometimes the right choice. You will welcome guests and greet people who visit the business. Our Receptionist’s duties include offering administrative support across the organization. Customer Service Skills - strong customer service orientation including the ability to  understand and meet the customer's needs while developing good guest relations. confirm relevant … Hotel receptionists greet incoming guests and welcome them to the hotel. We are looking for a Receptionist to be responsible for greeting clients and visitors to our office. A carefully crafted receptionist resume will highlight the skills and experience you need to be successful in the role. What does entry level mean for a job? Decision Making Skills - able to gather all the necessary information to make a sound decision based on facts and available resources. You would work as part of a team and you may be responsible for one area such as managing telephone reservations or guest departures (also known as checkouts). The hotel receptionist job, also referred to as a front desk agent or associate, involves core responsibilities that require important competencies and skills. register and check guests in. Job Description Hotel Receptionist/Front of House General Description The Hotel Receptionist is responsible for providing a friendly, welcoming and efficient service to all hotel guests, in line with the hotel’s vision and values on customer satisfaction. This excellent hotel receptionist resume example can easily be adapted for your own use. Indeed ranks Job Ads based on a combination of employer bids and relevance, such as your search terms and other activity on Indeed. Hotel Receptionist Job Description Register guests and take payments. A Hotel Receptionist is the one who has the responsibility to oversee the function related to dealing with guests on a daily basis. Find out how to turn down a job interview. As such, the ideal candidate should be friendly, welcoming, patient, helpful, and knowledgeable. Call (877) 252-1062 (6am - 6pm PST) or Contact Us. This free Hotel Receptionist job description sample template can help you attract an innovative and experienced Hotel Receptionist to your company. Search 91 Hotel Receptionist jobs now available in Ontario on Indeed.com, the world's largest job site. Find out the best way to respond. Hotel receptionist job description – conclusion. The top 5 skills identified for success in the hotel receptionist position include: Communication Skills - able to listen, ask the right questions , understand what the guest is asking and  provide the relevant information in a clear and confident manner. The main purposes of the hotel reception area’s staff are to respond courteously to guests’ requests, play a part in […] Welcome and greet guests with great courtesy 2. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. More on the roles and responsibilities of hotel receptionists Address complaints, conflicts and incidents Get transport for customers and r… A receptionist is usually the first person clients interact with when contacting or visiting a business. The ideal candidate will be committed to ensuring that guests experience maximum satisfaction, presenting an excellent image of our hotel that leaves a lasting impression. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Typical Hotel Receptionist resume examples highlight problem--solving abilities, good verbal and written communication skills, computer literacy, and a … The hotel receptionist job is often referred to as a front desk agent. Responsibilities: Dealing with online bookings; Providing excellent customer service; Ordering transport; Process all guest check-ins/check outs by confirming reservations, assigning room, and issuing and activating room key; Our sample receptionist cover letter will set you up for a successful job search. Learn more: ZipRecruiter, Inc. © All Rights Reserved Worldwide, Hotel Receptionist Job Description Sample Template, ZipRecruiter Wins Three 2020 Comparably Awards, ZipRecruiter Launches Unemployment Benefits Calculator, Unemployment Insurance Job Search Requirements Explained, Front Desk Agent Job Description Sample Template, Hotel Manager Job Description Sample Template, Front Office Manager Job Description Sample Template, Greet hotel guests; answer any questions or concerns, Operate computer programs and multi-line phone systems, Maintain guest records and book reservations, Complete basic cashier and bookkeeping responsibilities, Contact necessary staff to solve problems when challenges arise, ensuring guest comfort, Significant work experience handling guest service responsibilities, preferably in a hotel/reception setting, Strong working knowledge of the Microsoft Office Suite and all other relevant computer programs. The hotel receptionist serves as the first point of contact for all guests at our organization. Welcome guests, check guests in and out of the hotel, deal with guest queries, provide prompt and professional guest service to meet guest needs and ensure guest satisfaction. Indeed may be compensated by these employers, helping keep Indeed free for job seekers. These interview guides list the type of interview questions asked in a job interview for a hotel receptionist. GENERAL DESCRIPTION The Hotel Receptionist is responsible for providing a friendly, welcoming and efficient service to all hotel guests, in line with the hotel’s vision and values on customer satisfaction. Hotel Receptionist Duties and Responsibilities. Search 13 Receptionist jobs now available in Cornwall, ON on Indeed.com, the world's largest job site. Assume responsibility for the security of room keys. Provide an outstanding guest experience. Posted: (1 days ago) A hotel receptionist is a trained staff whose duties include welcoming guests to the hotel, making reservations for them and attending to their other needs that are instrumental to their comfort during their stay at the hotel. Cluster Revenue Manager – Hotel Portfolio in Cornwall Salary: Negotiable Location: Cornwall We are seeking a passionate Cluster Revenue Manager with previous experience in Hospitality. This complete receptionist job description outlines the duties and responsibilities of a receptionist in an office setting. Sort by: relevance - date. You should have a pleasant and professional disposition with guests and other hotel staff. answer and direct incoming calls. Adapt this hotel receptionist job description to meet your own needs. Start your job search or post a job today and connect with us on Maintain guest records and book reservations. Hotel Receptionist Job Description Template. Main Job Duties and Responsibilities. 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